Shipping Policy

3-Way Processing: A 3-way processing fee of $46 will be added to all orders. This fee covers shipping in three stages: from us to you (the impression system), from you to the lab (the impressions), and from the lab back to you (the final veneers). Any additional shipments required will incur standard shipping charges, which must be paid before further shipments are made.

Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect or incomplete shipping address was provided. All initial impression systems are sent to you by USPS or UPS with tracking. Once you receive the initial impression system, it is your responsibility to make the impressions of your smile and send the system back to Brighter Image Lab in the envelope provided (postage paid in the United States only). After the veneers are completed, you should receive an email with tracking information for their final delivery.

Tracking information will sometimes show that your package has been delivered, but you haven't yet received it. If you don't receive the package within the next few business days:

• See if someone else accepted the delivery on your behalf.
• Look around the delivery location.
• Look for a notice of attempted delivery
• Contact the carrier who delivered your package (USPS or UPS)
• Occasionally, initial and final deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, a representative will contact you when possible to verify the delivery address before it is re-shipped. Veneers returned for inability to obtain a Signature shall be deemed delivered and received by you.

Orders that are returned to us as undeliverable are not able to be re-shipped until the delivery address is verified by you. If you suspect your order cannot be delivered as addressed and a representative has not contacted you after 4 weeks from the estimated delivery date, please contact Client Services.

We are not responsible for items lost or damaged during shipping and therefore strongly recommend that clients add insurance to their packages for their full replacement value. In rare instances, your package shows as delivered but you did not receive the package, you must initiate a claim with USPS or UPS. After the investigation, provide us with a USPS/UPS decision letter before we can proceed with further actions.

Reasons for Undeliverable Packages: Packages may be returned to us as undeliverable for several reasons, including:

• P.O. Box Address: We do not ship to P.O. Boxes; all orders must be shipped to a street address.
• Incorrect Address: Incorrect or outdated addresses may result in the package being returned to us.
• Carrier Delivery Restrictions: USPS/UPS may not deliver to certain addresses. For shipping restrictions, contact your local DOS facility or review the DOS guidelines.
• Failed Delivery Attempts: USPS/UPS typically makes three delivery attempts. After three attempts, the package is returned to us.
• Damage During Transit: If a package is damaged, USPS/UPS may return it without attempting delivery.
• Refused by Recipient: If the recipient refuses delivery, the package is returned.

Once USPS/UPS picks up and scans a package, we have no control over the delivery time frame.

Double Arch Orders / Staggered Delivery: If you order both upper and lower arch Veneers, we may choose to send one arch earlier than the other. This allows for easier adjustment to wearing Veneers. Once you're comfortable with the first arch, we will send the opposing arch.