Brighter Image Lab Terms & Conditions

BRIGHTER IMAGE LAB DOES NOT PROVIDE MEDICAL OR DENTAL ADVICE. IF YOU EXPERIENCE A MEDICAL EMERGENCY OR ADVERSE SYMPTOMS, CONTACT A LICENSED DENTIST OR HEALTHCARE PROFESSIONAL IMMEDIATELY.

PLEASE READ THESE TERMS AND CONDITIONS (the “Agreement”) CAREFULLY BEFORE CREATING AN ACCOUNT OR PLACING AN ORDER ONLINE, BY PHONE, OR BY CHAT. BY ACCESSING OR USING THE BRIGHTER IMAGE LAB WEBSITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS WITHOUT LIMITATION OR MODIFICATION. IF YOU DO NOT AGREE, DO NOT USE THIS WEBSITE OR RETAIN BRIGHTER IMAGE LAB FOR SERVICES. WE RECOMMEND THAT YOU PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

THIS AGREEMENT INCLUDES A CLASS ACTION WAIVER DESCRIBED IN A LATER SECTION.

WHAT ARE YOU AGREEING TO?

These Terms and Conditions form a binding agreement between you (“you” or “your”) and Brighter Image Lab (including its affiliates, subsidiaries, partners such as M.S.C. Development, Inc., and third-party providers) (“Brighter Image Lab,” “we,” “us,” or “our”). This agreement covers: (1) your use of this website; (2) your use of any product or service offered through our site or by our partners; (3) your use of any additional tools or features; (4) any services you access through the site, including installment accounts; and (5) your access to your Brighter Image Lab account information.

 

We may partner with third-party companies (“Partners”) to provide certain products or services. If you are approved for a product or service offered by a Partner, you may be required to enter into a separate agreement with them, which may include their own terms and privacy policies. However, those separate agreements do not override or cancel your obligations under this agreement with Brighter Image Lab.

Changes to this Agreement: Brighter Image Lab may amend this Agreement at any time by posting updated terms on the website. By continuing to use the website after changes are posted, you agree to be bound by the revised terms. It is your responsibility to review the Agreement periodically. The date of the most recent update is indicated on the site.

Acceptable Use/License: Brighter Image Lab grants you a limited, personal, non-transferable, revocable license to access and use the Site per this Agreement, our Privacy Policy, and applicable law. All content on the Site, including text, graphics, logos, images, and software, is owned by Brighter Image Lab, Installment Partners, or third parties and protected by intellectual property laws. You agree to comply with all copyright notices and restrictions and will not alter, modify, publish, sell, reverse engineer, or exploit any content on the Site. You may only use the content for personal purposes and may not resell or redistribute it without written permission from Brighter Image Lab and the copyright owner. No license is granted to the intellectual property of Brighter Image Lab or its licensors.

The content on the Site is not medical or dental advice. Always consult a qualified healthcare professional for diagnosis and treatment. WE DO NOT GUARANTEE THE EFFECTIVENESS OR SAFETY OF ANY TREATMENT. The Site may link to third-party content, but we are not responsible for it, nor do we endorse it.

You may not use the Site to harm us or others, interfere with its operation, or violate any laws. Prohibited actions include misrepresenting your affiliation, providing false information, unauthorized scraping, imposing excessive load on our infrastructure, or attempting to breach security. Violations may result in civil or criminal liability, and we may cooperate with law enforcement authorities.

YOU MAY NOT USE THE SITE FOR UNLAWFUL PURPOSES, AND YOUR ACCESS MAY BE TERMINATED WITHOUT NOTICE IF YOU FAIL TO COMPLY WITH THIS AGREEMENT OR APPLICABLE TERMS.

Communication and Notification: You agree that Brighter Image Lab may communicate with you and our Installment Partners about your account electronically, by phone, or in writing using any contact information we have on file. Standard mobile, message, and data rates may apply, and you are responsible for any fees. Brighter Image Lab reserves the right to close or limit access to your account and collect all due amounts if you withdraw consent or revoke access. Any electronic communication will be considered received when emailed or 3 business days after postal mail.

You consent to communication from us, as well as services, agents, partners, affiliates, contractors, and debt collectors acting on our behalf, via phone (mobile or landline), email, automated dialers, or pre-recorded/artificial voice messages. These communications are not unsolicited and may result in additional charges.

You must complete the registration process with accurate and current information and maintain it. Any loss due to inaccurate or outdated information is your responsibility. It is your responsibility to maintain the confidentiality of your account, and you agree to notify Brighter Image Lab immediately of any unauthorized use. Brighter Image Lab is not liable for any losses from unauthorized use of your account.

You consent to Brighter Image Lab monitoring or recording telephone calls and web sessions for quality control, marketing, training, protection, or other uses. Not all communications may be recorded, and we do not guarantee the retention or retrieval of recordings.

Brighter Image Lab will use good faith efforts to respond to requests within indicated time periods, but no guarantee is made regarding the availability or accuracy of status updates or timeliness. We are not responsible for any delays or errors.

Forums, Chat Areas, and All Public Communications: "All Public Communication" refers to any chat area, message board, email function, social networking, online posting, blog, web session, or similar service on any website. By accessing or participating in a Public Communication after purchasing from Brighter Image Lab, you agree to comply with the terms of this Agreement. You will not harass, abuse, defame, threaten, or make offensive statements about Brighter Image Lab, its products, employees, or the company. You will not use obscene or illegal language, images, or materials related to Brighter Image Lab or its employees.

You agree not to submit any material that violates the law or third-party rights. By providing User Content (such as writings, photos, or videos) to any Public Communication about Brighter Image Lab, you grant us a perpetual, royalty-free, irrevocable, non-exclusive right to use, modify, distribute, or create derivative works from such materials in any medium or technology, as we see fit.

Submission of Information and Website Analytics: By using the Brighter Image Lab website, you consent to the collection, use, and sharing of your information, including personal data, browsing history, and user-generated content. You grant Brighter Image Lab and its partners an irrevocable, royalty-free, global license to use such information for lawful purposes like marketing, advertising, and product improvement, with no expectation of compensation or confidentiality.

Brighter Image Lab uses third-party analytics tools like Google Analytics and Meta Analytics to track website usage. These tools collect data like pages visited, time spent, and device/browser types. This information helps improve the user experience and support targeted marketing. Data may be shared with third-party advertising partners for service optimization. Sensitive personal information, like financial data, is not collected unless voluntarily provided.

To learn more about data collection or manage preferences, visit:

• Google Analytics Opt-Out
• Meta (Facebook) Privacy Policy

Account Security: You are solely responsible for the security of your username and password, and for any use of the Site under your credentials. Do not share your username or password with third parties or allow others to access the Site using your credentials. You agree to notify us immediately if you believe your personal information, browsing data, username, or password has been lost, compromised, or misused. We reserve the right to revoke or deactivate your username and password at our discretion.

Products & Services: Brighter Image Lab offers various products and services, referred to as "Products," including but not limited to whitening gel, bleaching trays, polishers, cleaning tools, and detox serum. Services include the scanning, designing, manufacturing, detailing, and polishing of removable dental veneers ("Veneers"). Veneers are marketed under names such as PressOn Veneers™, Bil Veneers™, and IncrediBIL™ Veneers. By placing an order for veneers or bleaching trays, you agree to retain us to design custom veneers or trays based on impressions you provide, which we have not yet seen. We cannot promise or make any statement about the final product's description, and you release any claims regarding "Product, Not as Described."

While we aim to ensure accurate information regarding products, services, and pricing, errors may occur. Brighter Image Lab is not responsible for misrepresentations or errors. Prices may change at any time, and by submitting your order, you agree to the listed price and are not entitled to any other price.

Your Eligibility: To use the Services, you must be at least 18 years old. Brighter Image Lab offers products and services solely for cosmetic purposes and does not practice dentistry. We do not engage in diagnosis or provide therapeutic products or treatments. We do not offer professional advice or treatment for dental disorders. If you have concerns about the suitability of our products or experience adverse symptoms, please consult a licensed dentist or medical professional.

3-Way Processing: A 3-way processing fee of $46 will be added to all orders. This fee covers shipping in three stages: from us to you (the impression system), from you to the lab (the impressions), and from the lab back to you (the final veneers). Any additional shipments required will incur standard shipping charges, which must be paid before further shipments are made.

Optional Smile Express Processing: You may purchase "rush processing" services to prioritize your veneer production once Brighter Image Lab receives usable impressions. This reduces the design time from the standard 30 business days to approximately 14–17 business days (Smile Express) or 7–10 business days (Ultra Smile Express). These are estimated times, not a guarantee, and do not include weekends, holidays, or shipping time. Your order must be paid in full before the design lab begins work on your veneers, regardless of the selected processing time.

PRIVACY POLICY: Your use of the Site is governed by our Privacy Policy. By using the Site, you confirm that you have read and agree to abide by the Privacy Policy. You consent to the use of your personal information by Brighter Image Lab and its third-party affiliates, in accordance with the terms set forth in the Privacy Policy and the privacy policies of our third-party affiliates. To the extent permitted by law, Brighter Image Lab makes no warranty regarding the adequacy of security measures for data handling and storage. Brighter Image Lab is not responsible for any damages resulting from using the site or lapses in compliance with the Privacy Policy.

DISCLAIMER OF DIGITAL USE: ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT, AND GRAPHICS ON THIS SITE ARE PROVIDED "AS IS." BRIGHTER IMAGE LAB MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE ERROR-FREE OR UNINTERRUPTED OPERATION, OR THAT THIS SITE AND ITS SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BRIGHTER IMAGE LAB IS NOT RESPONSIBLE FOR CONNECTION ERRORS, SERVER ERRORS, TRANSMISSION INTERRUPTIONS, OR TECHNICAL ISSUES, WHETHER HUMAN OR MACHINE-RELATED. NO WARRANTY IS MADE REGARDING THE AVAILABILITY OR ACCURACY OF PRODUCTS OR SERVICES ON THIS SITE, OR THE RESULTS OF USING THIS SITE.

E-Sign Consent Agreement

ELECTRONIC DELIVERY OF COMMUNICATION: "Disclosures" include agreements, policies, payment authorizations, receipts, account statements, and any legal disclosures. By consenting, you agree to the following:

• Brighter Image Lab may provide Disclosures electronically via the Site, email, or phone as per your contact details.
• You may be notified when Disclosures are available and how to view them, and they can be retained, printed, or downloaded.
• Your electronic signature on agreements and selections on the Site has the same effect as a written signature.
• Your consent applies to all past and future transactions, Disclosures, and communications with Brighter Image Lab.
• Disclosures provided electronically are as valid as those in paper form, even if not viewed.
  You confirm you have the authority to agree to these terms and that your actions constitute an electronic signature under E-Sign, UETA, and UCITA. To view Disclosures, you must have the necessary hardware and software to connect to the web. Your consent to electronic delivery is governed by your choice to accept or withdraw consent. By submitting orders online, via phone, email, or chat, you agree that your action constitutes a legal signature and authorize recording of phone orders under UETA.

PAYMENT POLICY: By ordering from Brighter Image Lab, you agree to pay for all Products and/or Services in full and on time, waiving any claims for a refund. You confirm that your payment information is accurate and authorize Brighter Image Lab to charge amounts owed as agreed upon.

If paying in installments, the total amount (Grand Total Amount) includes the purchase cost, taxes, shipping, and any additional charges. You agree to make payments on the specified dates, and we may charge your payment method for each installment, as well as any overdue amounts.

The first payment (Initial Payment) is due immediately after order confirmation, followed by subsequent installment payments as outlined in the Payment Authorization. All accounts must be paid in full within 30 days from purchase.

The second installment payment is due and will be automatically charged upon receipt of the client’s impressions, OR thirty (30) days from the order date, whichever occurs first.

Brighter Image Lab accepts limited payment methods and does not accept prepaid or gift cards. We may store your payment details for future transactions. We also reserve the right to obtain consumer reports from credit agencies for purposes related to your installment plan, including eligibility and payment history.

If payment is not received as agreed, Brighter Image Lab may take collection actions, including reporting to credit bureaus and engaging collection agencies. You may incur late fees, and failure to pay may affect your credit score.

Brighter Image Lab reserves the right to cancel any transaction suspected to be fraudulent and may prevent future service access if you default on payments.

Late and Return Fee: If any payment is 10 days late, you agree to a Late Fee of up to $7 per day (or a lesser amount as required by law), not exceeding 25% of the installment amount. This fee will be waived if caused by our error. If a payment is returned due to insufficient funds or another issue (e.g., closed account), we will charge a Returned Payment Fee of up to $25 (or a lower amount as required by law), which will also be waived if our error caused the return.

Chargeback Abuse: YOU AGREE NOT TO FILE A CHARGEBACK AND GRANT BRIGHTER IMAGE LAB THE RIGHT TO REVERSE ANY CHARGEBACKS ON YOUR BEHALF. All orders for our products including veneers are client-requested, and any chargeback is considered fraudulent, subject to civil fines, and reported to the proper authorities. Filing a chargeback results in an immediate hold on your account and any associated work. This act breaches the agreement, and you remain fully responsible for the payment owed to Brighter Image Lab. Regardless of the chargeback's outcome, it harms our business operations. You agree to pay liquidated damages of $7,500 or the full cost to repair Brighter Image Lab’s reputation and related expenses, whichever is greater.

Cancellation and Refund: All services are non-refundable. If there is an issue with the fit of your completed veneers, you may be eligible for up to two (2) Returns For Adjustment (RFA) at no additional charge (see RFA section for eligibility). Once your order is confirmed and the impression system is unsealed, it is final, and no refunds or cancellations are allowed. If you wish to cancel, return the sealed impression system within 14 days for a refund minus shipping charges (3-way processing).

Abandoned Orders/Reactivation Fees: If we do not receive your impressions within three (3) months of your order, it will be considered abandoned. You can reactivate abandoned orders within 12 months for a fee of $149. Orders cannot be reactivated after 12 months. Once your reactivation fee is processed, you must submit your impressions within 90 days, or your account will be closed.

Return For Adjustment (RFA): Approximately 12% of cases require adjustments for proper fit, which is normal in the Lab Direct Process. We’ll make up to two (2) adjustments at no charge, provided the following conditions are met:

• Client has worn the veneers for at least 3 days (preferably 5 days).
• Clear photos of the veneers in place have been uploaded.
• A detailed description of the needed adjustments is provided.
• The veneers are returned within 30 days of delivery.

RFAs RETURNED AFTER 30 DAYS WILL INCUR A LATE ADJUSTMENT FEE, AND NO ADJUSTMENTS WILL BE MADE AFTER 90 DAYS OF DELIVERY.

PAYMENT AUTHORIZATION: THIS PAYMENT AUTHORIZATION APPLIES TO ALL PAYMENT SCHEDULES AND AUTHORIZES US TO INITIATE ADDITIONAL PAYMENTS IF YOU FAIL TO PAY ON TIME. READ CAREFULLY BEFORE CONSENTING. To complete your purchase, provide a debit or credit card (or another payment method) for your payment(s). You may modify or terminate your Payment Method as described below. “We,” “us,” and “our” include Brighter Image Lab and its partners or any entities to whom this Agreement is assigned.

Authorization: You authorize us to charge your Payment Method for each payment on the Payment Schedule and any remaining balances, including late fees or penalties, after you receive your Veneers.

Authorization to Vary Amounts: If paying by debit card, you may receive written notice if an Installment Payment differs from the authorized amount. We generally provide at least 10 days' notice for any variation, except if the payment is less than the disclosed amount or includes unpaid amounts, fees, or charges.

Authorization for Late and Returned Payment Fees and to Modify or Combine Payments: You authorize us to charge your Payment Method or Alternate Payment Method for any fees, such as Late Fees or Returned Payment Fees. We may combine multiple payments into a single payment and initiate payments based on your directions via phone, email, or other methods.

Authorization to Correct Payments, Maintain Accurate Balance and Update Payment Method Information: You authorize us to debit or credit your Payment Method to correct errors or maintain an accurate balance. If necessary, we may verify and correct any missing or erroneous information related to your Payment Method or financial institution.

Reinitiating a Rejected Debit: If any payment is rejected, you authorize us to reinitiate it up to two additional times, though we are not obligated to do so. You are responsible for any fees imposed by your financial institution or card issuer for rejected payments, and we are not liable for these fees. If you anticipate a rejected payment, contact us to arrange an alternative payment method.

Miscellaneous: You confirm that your Payment Method and any Alternate Payment Methods are active and that you are an authorized user. This Authorization is governed by applicable law and network rules. Payments will be processed in U.S. dollars, and if converted, may vary based on conversion rate fluctuations.

PAYMENT AUTHORIZATION BY CHECK: By submitting check information electronically (via e-commerce, email, phone, or chat), you authorize the Check Processor to process the payment. You confirm that the check is valid and authorized by the account owner, and you will not transmit checks that are fraudulent, unauthorized, or in violation of laws. Checks cannot be from savings bonds, money orders, cashier’s checks, travelers checks, or outside the U.S.

You acknowledge that transmitting check information electronically constitutes a legal signature under the Uniform Electronic Transactions Act (UETA). Checks are considered "Items" under the Uniform Commercial Code. You agree to verify that funds for the check are available before submission, and that payments will be processed within 7 business days. If the check is returned unpaid, a hold will be placed on your order until full payment is received. MSC Development and the Check Processor may refuse or limit check transactions and may place a hold on your account if restrictions arise.

Shipping Policy: Please verify your shipping address on all orders. We are not responsible for undelivered orders due to incorrect or incomplete addresses. Initial impression systems are shipped via UPS Ground with tracking. After receiving the system, it's your responsibility to make the impressions and return the system to us using the prepaid envelope. Once the veneers are complete, you will receive tracking information for the final delivery, which will also be via UPS Ground with tracking and signature required.

Initial impression system delivery typically takes 2-5 business days. You must return the impressions, which will take 2-5 business days to arrive at our lab. Processing time is 30 business days unless you purchase Express Processing (14 days) or Ultra Express Processing (7 days). Final veneer delivery typically occurs within 2-5 business days.

If your package shows as delivered but you haven't received it, check if someone else accepted it, inspect the delivery location, or contact UPS. Occasionally, packages may be returned undeliverable. If so, a representative will contact you to verify the address before reshipping. Packages returned due to an inability to obtain a signature will be considered delivered. Orders returned as undeliverable will not be re-shipped until the delivery address is verified.

We are not responsible for items lost or damaged during shipping and recommend adding insurance for full replacement value. If a package is lost, initiate a claim with UPS. After the investigation, provide us with a UPS decision letter before we can proceed with further actions.

Reasons for Undeliverable Packages: Packages may be returned to us as undeliverable for several reasons, including:

• P.O. Box Address: We do not ship to P.O. Boxes; all orders must be shipped to a street address.
• Incorrect Address: Incorrect or outdated addresses may result in the package being returned to us.
• Carrier Delivery Restrictions: UPS may not deliver to certain addresses. For shipping restrictions, contact your local DOS facility or review the DOS guidelines.
• Failed Delivery Attempts: UPS typically makes three delivery attempts. After three attempts, the package is returned to us.
• Damage During Transit: If a package is damaged, UPS may return it without attempting delivery.
• Refused by Recipient: If the recipient refuses delivery, the package is returned.

Once UPS picks up and scans a package, we have no control over the delivery time frame.

Double Arch Orders / Staggered Delivery: If you order both upper and lower arch Veneers, we may choose to send one arch earlier than the other. This allows for easier adjustment to wearing Veneers. Once you're comfortable with the first arch, we will send the opposing arch.

WARRANTY: EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, WE MAKE NO WARRANTIES, AND YOU HEREBY DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE.

Standard Limited Warranty Information: Covers defects in materials or workmanship for up to 90 days from the date of delivery.

Two (2) Year Extended Warranty Information (Prorated): Optional warranty available for purchase within 30 days of final veneer delivery. Covers one (1) repair of a broken veneer within two (2) years. No refunds on unused or canceled extended warranty. Subject to certain fees.

Warranty Coverage: To initiate a warranty claim, log in at Brighter Image Lab and submit via the online warranty form. Claims must be filed within the appropriate timeframe, and the Veneers must be returned for evaluation. Shipping is free for U.S. clients; however, we recommend adding insurance to packages for their full replacement value.

Conditions that MUST be met for the warranty to apply:

• Warranty registration must occur within 30 days of delivery.
• Claim must be submitted via the online form within the appropriate timeframe(s).
• Veneers MUST BE RETURNED to Brighter Image Lab with no evidence of misuse or damage outside of regular use.

Conditions that may VOID the warranty include but are not limited to:

• Eating, biting, or grinding in the veneers.
• Pet damage, tooth loss, or improper care.
• Loss, theft, or damage outside the mouth.
• Modifications by anyone other than Brighter Image Lab.
• Clients with financed purchases who are not in good standing.

Warranty DOES NOT cover:

• Refunds, shade changes, or smile modifications.
• Replacement unless the Veneers cannot be repaired.
• Incidental or consequential damages (e.g., lost wages, pain).
• Additional fees or costs not pre-approved in writing.

Note: Warranty terms are subject to change without notice. For the latest terms, visit BrighterImageLab.com.

Prorated Fulfillment Fee Schedule (Extended Warranty): Claims filed within the first 90 days of delivery have no fulfillment fee. After 90 days, fees apply as follows:

91 - 120 days = $99

121 - 365 days = $149

1 – 2 years - $199

If a claim is denied or you decline to pay the prorated fee, you must cover return shipping for the submitted veneer(s).

BREACH OF CONTRACT: This agreement is final and binding. In exchange for discounted product pricing including Veneer pricing, you agree to all terms herein. If you breach this contract, including failing to meet payment obligations, you agree to pay the full retail price of $2,498 per arch. You also agree to cover any collection fees, legal costs, or labor expenses incurred by Brighter Image Lab related to defamatory or unlawful communications made by you about the company, its products, or its employees.

 

CLASS ACTION WAIVER: You and Brighter Image Lab agree that any dispute arising under this Agreement will be resolved exclusively in court as outlined in the Jurisdiction and Venue clause, and not by arbitration. To the fullest extent permitted by law, all disputes must be brought individually, and not as a class, consolidated, or representative action. You waive any right to participate in or bring any class action or private attorney general claim against Brighter Image Lab. No court may issue relief on behalf of anyone other than the individual parties to the dispute.

If any part of this Class Action Waiver is found unenforceable, the remaining provisions shall remain in effect—except that if the Class Action Waiver is voided, this entire section shall be null and void with respect to that proceeding, subject to the right to appeal. This waiver will survive termination of this Agreement and any bankruptcy filing by you, to the extent permitted by law.

Limited & Qualified Disparagement Agreement: You agree not to make, publish, transmit, or support any statements—whether verbal, written, digital, or otherwise—that could reasonably be construed as derogatory, defamatory, or harmful toward Brighter Image Lab or its affiliates, employees, or representatives, unless the communication:

• Is entirely true and complete
• Clearly discloses any non-compliance with Brighter Image Lab’s terms and policies
• Avoids harassment, abuse, defamation, threats, or offensive language
• Includes the following disclosure:
  “Before purchasing, I was told that the final product would depend greatly on the quality of impressions I would provide – that I was partially responsible for the overall quality and delivery of the Veneers I would receive. I was fully informed of the ‘no cancelations’ and ‘no refunds’ policies. Despite these disclaimers, I still chose to retain Brighter Image Lab to design my Veneers. Even at the time of this posting, and as long as my case remains in compliance, Brighter Image Lab is still ready and willing to work with me to achieve the smile I desire. I have chosen to forgo their offer to satisfy me as a client and instead, air my grievances publicly.”

You further agree that any statements, photos, videos, or other content involving Brighter Image Lab—posted publicly or privately—grants Brighter Image Lab a perpetual, royalty-free, irrevocable, and non-exclusive license to use, reply to, modify, publish, post, reply to post(s), and distribute such materials.

 

Any public or private disparagement not meeting these criteria constitutes a breach of this agreement. In such case, you agree to pay liquidated damages of $7,500, or the full costs incurred by Brighter Image Lab to investigate and mitigate the harm—including legal fees and reputation restoration—whichever is greater.

Lost Discount: Your acceptance as a Brighter Image Lab client and the discounted pricing you received are expressly conditioned upon your full compliance with these Terms and Conditions. In the event of a breach, Brighter Image Lab reserves the right to revoke any discounts applied and charge the full suggested retail price of $2,498 per arch, based on national averages for comparable services.

Account Suspension/Termination: Brighter Image Lab reserves the right to suspend or terminate your account, and any associated work, at its sole discretion if your case does not meet our criteria or if we determine you are in breach of this agreement or acting inconsistently with its letter or spirit. In such cases, no refunds will be issued. We may also suspend or terminate your account for reasons unrelated to a breach.

If your case falls outside our standard requirements, we may revise your pricing. At that time, you may request a refund or agree to pay the adjusted price in full before work proceeds. Brighter Image Lab retains full authority over whether to provide services, cancel work, or modify any agreement. By accepting these terms, you agree to hold Brighter Image Lab harmless in the event of account suspension or termination.

ELIGIBILITY REQUIREMENTS FOR NEW LIFE SMILE MAKEOVER CONSIDERATION: Submitting an application does not guarantee selection for a free smile makeover. Applicants must be at least 18 years old and have a minimum of six (6) teeth on the desired arch. For optimal consideration, photo submissions are strongly encouraged.

Selected applicants will be notified within 90 days. If not contacted, applicants may assume they were not chosen. Once selected and accepted, applicants become clients of Brighter Image Lab under this agreement.

By applying, you grant Brighter Image Lab a royalty-free, irrevocable global license to use your likeness and any submitted information or browser data for any purpose. Brighter Image Lab reserves the right to disqualify any applicant at its sole discretion.

Applications may take up to 90 days to process. Do not contact Brighter Image Lab for status updates, and do not submit another application within 90 days of your prior submission.

CLIENT CONSENT AGREEMENT

By proceeding, you confirm you do not have any painful, loose, or decayed teeth. If unsure about your oral health now or in the future, you agree to discontinue use of Brighter Image Lab products until you consult a licensed dentist. You understand that our Veneers are cosmetic only and not intended for chewing, eating, or any medical/dental treatment.

You acknowledge that Brighter Image Lab employs design professionals—not dentists—and the Veneers serve to enhance the appearance of your smile only. They do not repair, replace, or treat teeth or dental issues. You also acknowledge the potential for infrequent side effects, and agree to notify us in writing of any known chemical sensitivities prior to ordering.

You agree to submit two (2) clear digital photos—full face and full smile using the provided cheek retractor—before lab work begins. Your case will be marked Not in Compliance without them. New photos may be requested if submitted images are deemed unusable.

By providing your consent as set forth above in this Agreement, you agree to the following:

• You hereby request and authorize Brighter Image Lab (appearing on your credit card statement as “Brighter Image Lab”, "Image Dental", "M.S.C. Development Inc." or "Brighter Image Inc."), and any designated assistants, to create and perform custom Veneers from the impression you take yourself, designed solely to enhance the cosmetic appearance of your smile.
• You, on behalf of yourself and your heirs, executors, and administrators, hereby release any and all claims, rights, liabilities, and causes of action, whether known or unknown, that you may have against Brighter Image Lab, its staff, as well as M.S.C. Development Inc., Brighter Image Inc. and its officers, directors, employees, successors, affiliates, subsidiaries, and assigns, arising from or related to the manufacture, supply, development, and installation of custom-made custom-made smile enhancement products and cosmetic Veneers for your smile, and any other procedures performed by Brighter Image Lab in connection therewith.
• You authorize the performance of additional procedures and changes to planned procedures if, in the judgment of Brighter Image Lab's Design Lab, such changes are necessary to improve your safety and achieve the desired results of the procedure.
• You agree to fully comply with all requirements of the Lab Direct Process. You understand that this is a shared responsibility, and you are equally responsible for the outcome of your Veneers and use of our products. You acknowledge that the Veneers will be made larger than your current teeth to fit over your existing teeth. You understand that, although rare, unexpected complications or less-than-expected results can occur. You recognize that the Lab Direct Process involves creating Veneers based on the impression(s) you provide, and you may not be completely satisfied with the final result. We cannot and do not guarantee a perfect fit. In certain cases, you may be required to use adhesive denture cream to correct any fit issues. You agree to properly maintain your Veneers, including cleaning and drying them before applying any denture adhesive. You understand that if you have sensitive gums, you may occasionally experience a mild tingling or burning sensation.
• You understand that the process may take 30-90 business days or more, starting from the receipt of usable impressions. You must submit two (2) impressions of your top and/or bottom arch along with two (2) separate digital photos of your full face and smile using the provided cheek retractor. Impression systems must be used within 30 days of receipt; after this period, they are considered abandoned. Brighter Image Lab does not guarantee a delivery date and is not responsible for personal events. Additional impression systems will incur extra charges.
• You understand that proper home care, using various aids, is essential for the successful outcome of your cosmetic smile device. Following home care instructions carefully is important. Additionally, you agree to remove the Veneers before sleeping to ensure personal safety and prolong the product's life.
• You AGREE to INDEMNIFY AND HOLD HARMLESS Brighter Image Lab (the manufacturer) and its dealers for any damages resulting from the use of or misuse of these products including cosmetic Veneers. You acknowledge that the products and Veneers are purely cosmetic and not designed to be treatment, to repair, replace teeth, or be used for chewing/eating. You accept responsibility for their use and waive any claims for loss or damage.
• You understand that while effort will be made to straighten your smile with Veneers, perfect alignment cannot be guaranteed due to the existing position of your natural teeth. All purchases are non-cancelable and non-refundable, except where prohibited by law. The price you pay covers the design of Veneers based on the impressions you provide. Additionally, you acknowledge that the Veneers will add bulk to your smile, and you will need time to adjust to them.
• You agree to comply with all terms when participating in Public Communication after purchasing from Brighter Image Lab. You will not engage in harassment, defamation, threats, or any offensive language or behavior towards Brighter Image Lab, its products, or employees. By submitting information, images, or materials, you grant Brighter Image Lab a perpetual, royalty-free, irrevocable, non-exclusive license to use, modify, and distribute such content in any form or medium.
• This Agreement is governed by and construed under the laws of the State of Texas. Exclusive jurisdiction and venue for any disputes shall lie in the state and federal courts located in Tarrant County, Texas.
• By transmitting checking information electronically (via e-commerce, email, phone, or chat), you agree it constitutes a legal signature and authorization for payment under the Uniform Electronic Transactions Act ("UETA").
• By submitting an order electronically (via e-commerce, email, phone, or chat), you agree that your assent through checkboxes, typing, or speaking authorization constitutes a legal signature under the Uniform Electronic Transactions Act ("UETA"), binding both Brighter Image Lab and you to the terms and conditions of this agreement.

CONTACT INFORMATION

You may contact Brighter Image Lab via the following methods:

Physical Address: Brighter Image Lab 2433 South University Drive Fort Worth, Texas 76109 USA

Web Address: brighterimagelab.com

Email: clientservices@brighterimagelab.com

Corporate Phone Number: 1.888.257.2455