Information

Explore our informative resources to learn more about Brighter Image Lab and our process. Find instructional videos on how to take your dental impressions, answers to frequently asked questions, and other helpful information.

Making Impressions

As our client, your process begins by supplying a high-quality impression of your teeth. An accurate dental impression ensures consistently well-fitting, removable veneers EVERY TIME!

We’re here to help! If you have any questions after viewing these videos, or if you would feel more secure talking to someone, you may always contact our client services team for assistance.

Contact Us

True Service Guarantee

The Brighter Image Lab True Service Guarantee is the foundation of our award-winning client services. We are committed to exceptional attention to detail at every stage of your journey—which includes shipping your initial Impression System, to receiving your completed impressions, and designing, crafting, and delivering you a custom-made product—with clear, transparent communication throughout. 

We also offer Two Free Adjustments (if needed), along with a 90-Day Warranty to ensure your satisfaction. Our team remains readily available to answer your questions—making sure to keep you informed and confident throughout the completion of your veneers.

The Lab Direct Process™

FAQ's

What are IncrediBIL®, BIL Veneers®, & PressOn Veneers™? Am I eligible to be a candidate?

PressOn Veneers™, BIL Veneers®, and IncrediBIL Veneers®, are removable, ultra-thin removable cosmetic veneers that simply snap over your existing smile, without the need for a dentist visit.

Almost everyone is eligible for removable veneers. When missing, broken, or chipped teeth are involved, our veneers only replace the appearance of these smile issues. If you have a need that exceeds the appearance of your smile, you may not be a suitable candidate.

What is the process for making veneers? How long does it take?

For an easy to follow explanation of our process, watch this short video. 

Generally we try to ship your impression system same day or the following day. All systems are shipped USPS First Class Priority Mail, and depending on your location, delivery usually takes 1-3 business days. You’ll have as much time as you need to take your impressions, so there’s no need to rush, but just remember that we can’t start work on your new smile until we receive your usable impressions. Plan on the same 1-3 day window for returning shipping.

 Once we’ve received usable impressions, Standard Processing takes about 30 days. We also offer 14 Day Express Processing and 7 Day Ultra Express Processing to move your order up in the design queue. But please know that all of these times are estimates, and subject to change – and we do not guarantee delivery within any specific time frame.

What if my veneers don't fit or I don't like them? Can I get a refund?

Our lab takes every measure to ensure your veneers achieve a precise snap-fit before shipment. However, in approximately 12–15% of cases, adjustments may be necessary. When this occurs, we will remake your veneers— up to two (2) times, at no additional cost.

 If a remake is needed, we ask clients to share clear details—notes, photos, or videos—of any fit issues to help our lab achieve the best results. We also recommend calling our Client Services team for guidance before redoing impressions. They can often identify the cause of fit issues in just a quick call.

 Please note: due to the extensive time, craftsmanship, and high-quality materials involved in creating each custom veneer, all sales are final. We do not offer cancellations or refunds.

Can I eat or sleep with veneers on? How do I clean veneers?

To maintain the longevity, durability, and appearance of your veneers, we always recommend removing them before eating or sleeping. However, many clients comfortably eat with them in place. If you choose to eat with the veneers in place, keep in mind they are cosmetic covers—opt for softer foods and cut items into small, manageable pieces. Avoid hard or chewy foods and always rinse your veneers thoroughly after eating.

While it’s best not to sleep in your veneers, we understand it may happen occasionally. Try to avoid it whenever possible.

To clean your veneers, we recommend putting them in our UltraSonic Cleaner with a denture soak (any generic brand will do). We do NOT recommend brushing your veneers with a toothbrush.

When not in use, store your veneers in their protective case. Avoid putting any excessive stress on them and remember—they are cosmetic covers, not a replacement for the function of natural teeth.

What makes you different than other solutions or "snap-on veneers"?

Many people choose our veneers over dentures because they’re completely pain-free and require no invasive procedures—no extractions, drilling, or recovery time. Plus, unlike dentures, our veneers don’t cover the roof of your mouth, making them a far more comfortable, livable solution.

They’re also fully reversible. Opting for dentures means permanently altering your smile, but with our removable veneers, you can always choose dentures later if needed.

When it comes to other "snap-on veneers" —they may try to look like us, but no other company really comes close. Unlike our competition, which are usually made from thermoform melted plastic—our products are sold, serviced, designed, manufactured, and detailed right here in the USA – Never outsourced! Even the best knockoffs don’t match our quality, care, and craftsmanship. 

Click Here to learn more about why you should choose Brighter Image Lab